The Tribunal for Consumer Claims established under Section 85, Part XII of The Consumer Protection Act 1999 [Act 599]. The Tribunal operates under the Ministry of Domestic Trade and Cost of Living.
Tel: 04-979 5000
Faks: 04-976 2490
Email: ttpmr@kpdn.gov.my
Tel: 04-700 1737
Faks: 04-700 1731
Email: ttpmk@kpdn.gov.my
Tel: 04-3840122, 04-3840407, 04-3840240
Faks: 04-3840243
Email: ttpmp@kpdn.gov.my
Tel: 05-2412315 / 05-2414611
Faks: 05-2412773
Email: ttpma@kpdn.gov.my
Tel: 03-55144717
Faks: 03-55144766
Email: ttpmb@kpdn.gov.my
Tel: 06-2345822
Faks: 06-234 5810
Email: ttpmmelaka@kpdn.gov.my
Tel: 07-2271755/ 2271766
Faks: 07-2271799
Email: ttpmj@kpdn.gov.my
Tel: 09-5717777
Faks: 09-5717779
Email: ttpmc@kpdn.gov.my
Tel: 09-6204700 / 09-6204170/ 09-6204172
Faks: 09-6245196
Email: ttpmt@kpdn.gov.my
Tel: 09-741 6068 / 09-741 6069 / 09-7416000
Faks: 09-7416101
Email: ttpmd@kpdn.gov.my
Tel: 082-537710/ 082-537711
Faks: 082-537755
Email: ttpmq@kpdn.gov.my
Tel: 088-484500 / 088-484546/ 088-484564
Faks: 088-484 548
Email: ttpmsabah@kpdn.gov.my
Tel: 087-423152
Faks: 087-452079
Email: ttpmlabuan@kpdn.gov.my
Tel: 03-4042 4181 / 03-4042 3058
Faks: 03-4042 4259
Email: ttpmwp@kpdn.gov.my
Tel: 1-800-88-9811, 03-88825822
Faks: 03-8882 5831
Email: ttpmputrajaya@kpdn.gov.my
Tel: 06-6016852
Faks: 06-6016443
Email: ttpmn@kpdn.gov.my
Our primary objective
1. To provide an alternative forum to civil courts for consumers to claim redress in respect of any goods and services purchased in a convenience, fast manner and at minimal cost.
2. To hear and determine claims in an independent and just manner.
3. To develop the law on consumer protection.
Section 86 of Act 599 provides that the Tribunal shall consist of...
In summary, the filing and registration procedures of a claim are as follows...
The Tribunal shall, where practicable, make its Award within 60 days from the first day of the hearing before the Tribunal commences...
Every agreed settlement recorded by the Tribunal and every award made in a proceeding shall be final and binding on all parties to the proceedings...
Any person who fails to comply with an award after 14 days from the date the award was made by the Tribunal commits a criminal offence and shall on conviction...
Under Subsection 116(1) of Act 599, each award made by the Tribunal is final and binding on all parties to the proceedings...
In providing an excellent services to clients, the Tribunal For Consumer Claims undertakes -
(i) that all claims will be registered and receipt will be issued on the same day;
(ii) that all claims are heard and resolved within sixty days (60) from the first hearing date;
(iii) that all claims are heard and resolved in a fair and amicable manner; and
(iv) that all awards are issued on the day of hearing.
Tribunal for Consumer Claims Malaysia
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