TCCM was established on 15 November 1999 under section 85, Part XII of the Consumer Protection Act 1999 [Act 599]. TCCM operates under the Ministry of Domestic Trade and Cost of Living (KPDN).
- To provide an alternative forum to Civil Courts for consumers to claim redress in respect of the purchase of goods or to obtain services in a convenient, inexpensive and speedy manner.
- To hear and determine claims in an independent, fair and just manner.
- To develop law in relation to consumer protection.
TCCM has jurisdiction to hear -
- a claim for redress for the purchase of goods and services permitted under Act 599;
- a claim where the total amount does not exceed RM50,000.00; and
- a claim that is based on a cause of action which accrues within three years of the claim.
TCCM has no jurisdiction to hear any claim -
- arising from personal injury or death;
- for the recovery of land or any estate or interest in land;
- on dispute concerning the title to any land or estate or interest in land;
- on dispute concerning the entitlement of any person under a will or settlement, or on any intestacy (including a partial intestacy);
- professional services regulated by any written laws;
- healthcare services;
- aviation services; and
- dispute related to matters concerning -
- franchise;
- good will;
- trade secret or other intellectual property; and
- any chose in action or where any Tribunal has been established under any other written law to hear and determine claims on the matter which is the subject matter of such claim.
A consumer may file a claim using the Statement of Claim Form (Form 1) which may be obtained at no charge from all Tribunal Registry Office and may be downloaded from the e-Tribunal portal. A consumer may also file a claim through the e-Tribunal system at https://ttpm.kpdn.gov.my..
Filing fee is RM5.00.
“Consumer” means an individual who acquires or uses or buys goods or services which ordinarily is for the personal, domestic or household use or consumption. Whereas an individual who purchases, uses or acquires goods or services for the purpose of business or purchase made in the name of a company is not a consumer.
No, as only one forum which may hear and determine the same claim at any one time.
The Tribunal Registry Office will fix the date, place and time of hearing to be held. The Claimant shall serve Form 1 to the Respondent and both parties are required to attend the said hearing.
The Respondent may contact the Claimant to discuss the claim for the purpose of settlement. If there is no settlement, the Respondent may file Statement of Defence and Counter-Claim Form (Form 2) at the Tribunal Registry Office. One copy of Form 2 shall be served on the Claimant.
Parties may settle the claim before the date of hearing. If the claim is successfully settled before the date of hearing, the Claimant shall file an application for Notice of Discontinuance at the Tribunal Registry Office or through the e-Tribunal System and need not attend the hearing.
Parties shall print and bring Form 1, Form 2 and Form 3 (if relevant). Parties shall also prepare documents which may support the claim or defence or counter-claim (if relevant) and bring witness (if any) when attending hearing.
Not allowed.
Not allowed.
The party who fails to attend the hearing may file Application for Setting Aside Award (Form 12) within 30 days from the date of receipt of such award.
The President who hears the claim will make a decision and issue an Award based on the deliberation of facts and law.
An award is a written order made by the President.
Every Award made by the Tribunal is final and binds all parties to the proceeding. The said Award shall be deemed as an order of the Magistrate Court and may be enforced in the Magistrate Court having jurisdiction in the place where such Award is obtained.
Any party who fails, after 14 days, to comply with an Award made by the Tribunal commits an offence and shall, upon conviction, be liable to a fine not exceeding RM10,000.00 or to imprisonment for a term not exceeding two years or to both.
In the case of a continuing offence, the offender shall, in addition to the above penalty, be liable to a fine not less than RM100.00 and not exceeding RM5,000.00 for each day or part of it during which the offence continues after conviction.
The parties may submit a complaint for non-compliance of the Award to the Enforcement Division of KPDN.
Every Award made by the Tribunal under subsections 112(2) and 107(3) of Act 599 is final and binds all parties to the proceeding as specified under section 116 of Act 599. However, the party who is dissatisfied with the Award of the Tribunal may apply for a judicial review in the High Court.
1-800-88-9811
https://www.kpdn.gov.my